My experiments with PF Transfer Problem
Many of us would (have) face this situation some time which I faced last year. It was PF transfer from one place to another. I am briefing about my experience here , in case some one might get benefited.
What was the case : I shifted from company B Bangalore to another company in Noida called N. Once I joined here in late 2006 , I asked them to transfer my PF a/c from Bangalore to here. ‘N’ has PF a/c with RPFC, Delhi. We started the process. Jan 2007 end I got mail from my ex-employer that my PF money has been sent to RPFC Delhi. Now , I waited for my next PF statement to see if money has really been transferred or not. Year 2007 we didn’t get PF statement , and same with 2008. Financial management firm who manages these affair for ‘N’ ( let’s call them ‘F’ ) said they haven’t got it from RPFC. 2008 end we got statements for 2006-07 and 2007-08 and I was shocked to see my money wasn’t transferred.
I immediately contacted my ex-employer for this, they promptly send me bank proofs that cheque has been en-cashed . Cheque was a/c payee in name of RPFC , Delhi , so there is no way it might have lost and some one else would have taken it. That means , cheque has been encashed but not came to my a/c. From some study I came to know that the process here is like this, they encash the cheque and once that is done , some one has to manually add this figure to your a/c. What If those PF people lose your transfer documents ??? Your money has gone and no one gives you credit !!! That’s what happen to most of the cases . I told ‘F’ to follow on this , July 2009 they started doing this and till 2010 they had almost zero progress , saying again and again “RPFC is like this, they are not doing it , this is govt department and they work like this …..”. At this time I realized , its not gonna to work this way . I should try on my side as well. And all search starts with google so did here. Found out PF department has a site http://www.epfindia.com/. I found out few emails from there and mailed to them. No response for long. Then I tried this Govt of India , grievance site http://pgportal.gov.in/. I registered and there was few updates like matter is under investigation , gone to Bangalore for further work etc etc, but after few months , no updates . Sent reminders but nothing happened. Then went to Ministry of Labor (RPFC comes under it ) site http://labour.nic.in . There found a grievance email id pglabour@nic.in . Mailed there and promptly got a reply., Only thing that it was bounding mail , saying this eMail doesn’t exist . Great, This is Govt of India Labor Department. Got frustrated , caught another few eMails from site of various secretaries , sent a mail to them telling this bl**** grievance mail id is not working . Few days later , that email id was working. Sent my grievance again there CCing one of the secretary. At the same time couriered all documents to both MoL and RPFC . After few days got a letter from RPFC that they have registered my grievance and gave me a number. Sigh..what a relief , at least they acknowledge my grievance. Around 4 months passed in all this.
Then what happened ?
Well ,then for one of re-re-reminder mails to PF Office I got an automated reply that they have launched a new website for Grievance. I thought let me try this one too. < http://epfigms.gov.in/ > . I posted grievance there. You have to upload relevant documents also , that also in PDF format. I scanned docs ,created a single pdf and did that. I checked status after 2 months , and realized the ticket was closed. I panicked. How come they close it without informing me . But the realized there was another status button . I checked there and to my relief, I came to know they have put final action there. They have realized that money was actually transferred and they added into my account with due interest . ahhh,, what a relief.
Though it was a battle of claiming my own money which was not given to me without any fault of mine , but still, at the end it felt good. Patience and continuous follow up did resulted in my favor.
I also realized in this whole process that every government department does have few good guys , even in most corrupt and inefficient govt offices. These good folks are trying to improve system internally but they can't succeed unless we, common citizen help them . System change requires both internal and external help , so let's do our bit every time whenever possible. Let's learn to complain , follow process , read and understand rules and do give feedback whenever possible in right method. This is certainly one step better than just cribbing about 'corruption and lack of apathy' in govt bodies.
What was the case : I shifted from company B Bangalore to another company in Noida called N. Once I joined here in late 2006 , I asked them to transfer my PF a/c from Bangalore to here. ‘N’ has PF a/c with RPFC, Delhi. We started the process. Jan 2007 end I got mail from my ex-employer that my PF money has been sent to RPFC Delhi. Now , I waited for my next PF statement to see if money has really been transferred or not. Year 2007 we didn’t get PF statement , and same with 2008. Financial management firm who manages these affair for ‘N’ ( let’s call them ‘F’ ) said they haven’t got it from RPFC. 2008 end we got statements for 2006-07 and 2007-08 and I was shocked to see my money wasn’t transferred.
I immediately contacted my ex-employer for this, they promptly send me bank proofs that cheque has been en-cashed . Cheque was a/c payee in name of RPFC , Delhi , so there is no way it might have lost and some one else would have taken it. That means , cheque has been encashed but not came to my a/c. From some study I came to know that the process here is like this, they encash the cheque and once that is done , some one has to manually add this figure to your a/c. What If those PF people lose your transfer documents ??? Your money has gone and no one gives you credit !!! That’s what happen to most of the cases . I told ‘F’ to follow on this , July 2009 they started doing this and till 2010 they had almost zero progress , saying again and again “RPFC is like this, they are not doing it , this is govt department and they work like this …..”. At this time I realized , its not gonna to work this way . I should try on my side as well. And all search starts with google so did here. Found out PF department has a site http://www.epfindia.com/. I found out few emails from there and mailed to them. No response for long. Then I tried this Govt of India , grievance site http://pgportal.gov.in/. I registered and there was few updates like matter is under investigation , gone to Bangalore for further work etc etc, but after few months , no updates . Sent reminders but nothing happened. Then went to Ministry of Labor (RPFC comes under it ) site http://labour.nic.in . There found a grievance email id pglabour@nic.in . Mailed there and promptly got a reply., Only thing that it was bounding mail , saying this eMail doesn’t exist . Great, This is Govt of India Labor Department. Got frustrated , caught another few eMails from site of various secretaries , sent a mail to them telling this bl**** grievance mail id is not working . Few days later , that email id was working. Sent my grievance again there CCing one of the secretary. At the same time couriered all documents to both MoL and RPFC . After few days got a letter from RPFC that they have registered my grievance and gave me a number. Sigh..what a relief , at least they acknowledge my grievance. Around 4 months passed in all this.
Then what happened ?
Well ,then for one of re-re-reminder mails to PF Office I got an automated reply that they have launched a new website for Grievance. I thought let me try this one too. < http://epfigms.gov.in/ > . I posted grievance there. You have to upload relevant documents also , that also in PDF format. I scanned docs ,created a single pdf and did that. I checked status after 2 months , and realized the ticket was closed. I panicked. How come they close it without informing me . But the realized there was another status button . I checked there and to my relief, I came to know they have put final action there. They have realized that money was actually transferred and they added into my account with due interest . ahhh,, what a relief.
Though it was a battle of claiming my own money which was not given to me without any fault of mine , but still, at the end it felt good. Patience and continuous follow up did resulted in my favor.
I also realized in this whole process that every government department does have few good guys , even in most corrupt and inefficient govt offices. These good folks are trying to improve system internally but they can't succeed unless we, common citizen help them . System change requires both internal and external help , so let's do our bit every time whenever possible. Let's learn to complain , follow process , read and understand rules and do give feedback whenever possible in right method. This is certainly one step better than just cribbing about 'corruption and lack of apathy' in govt bodies.
posted by Manish Baphna at 4:05 AM
0 Comments:
Post a Comment
<< Home